The Myers Briggs Personality Test - 768 Words

Lindsey Osbon Mrs. Brennan English II H - 6th 5 September 2014 Lindsey Madison Osbon: The Supervisor Who would have known that four letters can describe a person in complete detail! The Myers Briggs Personality Test can explain your own personality better than you ever thought you could. My personality falls under ESTJ, which stands for extraverted, sensing, thinking, judging. ESTJ s are usually hard workers that use logic and tradition to complete things efficiently while staying organized. They tend to be very stable people that remain loyal, dependable, and active. They enjoy creating things around the house, volunteering in the community, as well as watching and playing sports. ESTJ s are known to be great leaders, often times employed as an engineer, doctor, manager, consultant, technician, or agriculturist. I agree that I am an extraverted person because I enjoy being with others. Although I do like my occasional me-time, I prefer to be spending time with friends and family. Another reason I feel I am an extravert is because I am usually confident in myself and the things I do. Having said that, being extraverted really helps with my athletic side and involvement in the community. Being on a team that you want to work well together requires each individual to get along and trust one another in what they do. If I didn t enjoy being around my teammates and never had any confidence in myself or them, nothing would ever be accomplished. The sameShow MoreRelatedThe Myers Briggs Personality Test1378 Words   |  6 PagesFor the Myers Briggs personality test I am an ISTP when I am stress and when I am at my best. I was surprised with these results due to the fact that my freshman year in the Harold Leadership Academy I was required to take the Myers Briggs assessment and scored the letters INFJ. I find myself leaning more towards INFJ because the test was at least seventy-five questions. When reading the definitions of ISTP and INFJ I find that I would agree with my personality having a little bit of both . The MyersRead MoreThe Myers Briggs Personality Test1369 Words   |  6 PagesThis paper describes the results of the Myers-Briggs personality types of extravert, intuitive, thinking, and judging (ENTJ). These personality results identify potential careers and occupations, communication types, and partner compatibility information. The research will describe the validity of each personality trait and the characteristics associated with the personality of ENTJ. Additionally, the research is beneficial for my career to gain an understanding of how I can apply my strengthsRead MoreThe Myers Briggs Personality Test1278 Words   |  6 Pagesthe Myers-Briggs personality test was created; to understand diversity and help us learn and become better individuals to the world at large. This paper evaluates the results of my Myers-Briggs test and how it applies in my personal life and career. Furthermore, I discuss what I have learned and how it it would benefit me in the future. ïÆ' ¼Ne eds work The Myers-Briggs personality test is designed to categorize human personality and behavior. Based on Carl Jung’s theory, Katherine C. Briggs and herRead MoreThe Myers Briggs Personality Test1343 Words   |  6 Pagesour personality type and temperament allows us to leverage our strengths and to recognize areas of weakness. This can also be extended to our interactions with others, so that we attempt to recognize the personality and temperaments of those around us, i.e. Typewatching, in order to facilitate more efficient and effective communication. In so doing, we can become better employees, managers, spouses, children, and, ultimately, for the Christian, more like Christ. The Myers-Briggs Personality TestRead MoreThe Myers Briggs Personality Test1478 Words   |  6 Pagesweek of class, we were asked to complete the Myers Briggs Personality test, and then to read up on our results. Once I had completed the typology â€Å"test†, I received my results in the form of fo ur letters: INTJ, and afterwards, I decided to view what the four letters represented. Likewise, once I had begun to read the explanation provided by the website, I found that I was agreeing with several of the sentiments, as I felt it not only described my personality to near perfection, but also for the reasonRead MoreThe Myers Briggs Personality Test1166 Words   |  5 Pagesdevices attempt to tell us our personalities, or our combination of traits and behaviors that make up who we are. However, psychologists today deviate from those unsubstantiated methods and have concocted various personality tests that give us a better understanding of who we are. One such test is called the Myers-Briggs personality test. Based on theories by Carl Jung, but primarily created by Isabel Briggs Myers and her mother, Katharine Cook Briggs, the test gives people a standardized surveyRead MoreMyer Briggs Personality Test : Myer1516 Words   |  7 Pages Myer-Briggs Personality Test When taking the Myer-Briggs personality test I was somewhat nervous about my results because I was learning about myself answering the questions even before I completed the assessment. My results for the personality assessment were INFJ which means introverted intuitive feeling judging. According to the humanmetrics article, INFJs are distinguished by both their complexity of character and the unusual range and depth of their talents. The article also suggests theyRead MoreThe Myers Briggs Personality Test923 Words   |  4 Pagesto God that he gave me stubbornness when I know I am right†. John Adams, like myself was introverted, intellectual, thinking, and judging, or an INTJ on the Myers Briggs personality test. Like all INTJs, Adams was stubborn and flouted the ideas of others that he did not agree with. By using my results from the Meyers Briggs personality test, I can examine how I react to certain things and use this to improve my Spirituality, my relationship with God, and ultimately my relationship with others throughRead MoreThe Myers Briggs Personality Test2071 Words   |  9 PagesThe Myers-Briggs Personality Test is discussed in two steps. In Step 1, the results of my Myers-Briggs Personality test are discussed while going into detail about each letter. Real life examples are provided for context of each letter. The weaknesses of each letter are also discussed. In Step 2, the lessons learned about how it relates to organizational behavior and to my specific organization are discussed. Project 1: Myers-Briggs Personality Test Discussion The Myers-Brigg Typology test is designedRead MoreMyers Briggs Personality Test : Evaluation997 Words   |  4 Pagesweek’s assignment will focus on Myers-Briggs personality test, which will include results from the Jung typology test. I have learned that my Jung Typology results is a ENTJ which put me in the Executive type of leadership position. ENTJ I will discuss ENTJ personality as a whole and the meaning of each letter within the results. Finally I will touch up on what I have learned as a whole and how to improve myself within my organization. ENTJ ENTJ according to Myers-Briggs are naturally born leaders and

Analysis Of The Book Three Of The Souls Of Black Folk

In Chapter three of The Souls of Black Folk, W.E.B Du Bois discusses Booker T. Washington and some of his accomplishments for African Americans and also criticizes some of his lack of understanding in his propaganda that he could have done more in his position to progress African Americans status instead of trying to be accepted by the white community. Washington has been criticized by Du Bois because of his â€Å"submission† to the white view on African Americans and their rights Du Bois calling him â€Å"the most distinguished Southerner since Jefferson Davis† (Du Bois, 1903). Washington’s biggest accomplishment was when he was trying to win the sympathy from the white south with the â€Å"Atlanta Compromise† Washington stated, In all things†¦show more content†¦He insists on thrift and self-respect, but at the same time counsels a silent submission to civic inferiority such as is bound to sap the manhood of any race in the long run. He advoc ates common-school and industrial training, and depreciates institutions of higher learning; but neither the Negro common-schools, nor Tuskegee itself, could remain open a day were it not for teachers trained in Negro colleges, or trained by their graduates† (Du Bois, 1903). However, to Du Bois, Washington seemed like a complete push over to white rule. As Du Bois states in The Souls of Black Folk, â€Å"We have no right to sit silently by while the inevitable seeds are sown for a harvest of disaster to our children, black and white.† Washington believes it was the black mans â€Å"duty† to judge the South â€Å"discriminately† but they should not â€Å"hate or blame† the present generation for things that happened in the past. I stand with Du Bois in that, first, it is the duty of Mr. Washington to speak out about some â€Å"horrifying acts† that happened. Which Washington did speak out against some of these acts, like lynching and the viol ent abuse of African Americans. However, Du Bois also criticizes Washington on his propaganda, which I also dissent because he pushed that the south is â€Å"justified† in its attitude toward the negro becauseShow MoreRelatedThe Souls Of Black Folk And Three Negro Classics1158 Words   |  5 PagesThe Souls of Black Folk and Three Negro Classics are stories of the new class of taught African Americans that perform duties. Du Bois said â€Å"I taught school in the hills of Tennessee where the broad dark vale of the Mississippi begins to roll and crumple to greet the Alleghenies† (253). That they found themselves able to ace this world but hold relationship for the untaught masses gave an illustration to other instructed African Americans of how to handle the issue of the covering that separatedRead MoreHow Race Relationships Throughout The Southern Area Of The United States1153 Words   |  5 PagesIn this essay the question as to how race relationships in the souther n area of the United States can be understood as social facts and further this essay will illuminate if being of black skin colour in the southern area of the United States can be regarded as pathological in respect to Durkheim’s sociological views. Firstly one needs to define the two concepts at hand, namely (a) social facts by Durkheim and secondly, (b) pathological by Durkheim. In regards to (a) social facts, Durkheim refersRead MoreWeb Du Bois and Double Consciousness Essay936 Words   |  4 PagesSOC101 Lestine Shedrick October 18, 2011 W.E.B. Du Bois (1968-1963) was a huge contributor to sociology through the eyes and experience of an African-American scholar (Vissing, 2011). Du Bois was an author, activist and student of Black sociology. In his 1897 article, Strivings of the Negro People†, Du Bois introduced the term â€Å"double-consciousness†, a concept I believe to be just as relevant in today’s African-American communities. Double consciousness refers to what Du Bois consideredRead MoreGeorge Simmel s The Stranger 992 Words   |  4 Pages George Simmel’s, ‘The Stranger’ and W.E.B. Du Bois’, ‘Souls of Black Folk’ pose very parallel arguments in understanding the role of a ‘stranger’ in society. In Simmel’s work, he examines the trajectory of the stranger through an abstract lens. He establishes a conceptual framework for the ‘stranger’ within society while Du Bois presents a more tangible illustration thr ough the experiences of African Americans in the United States. Although each approach is discrete from the other, the theoriesRead MoreWilliam Edward Burghardt Du Bois1252 Words   |  6 PagesThe Philadelphia Negro: A Social Study, and then started work as a professor at Atlanta University, where he gained acknowledgement for his being very publically opposed to Booker T. Washington’s â€Å"Atlanta Compromise.† When he published The Souls of Black Folk in 1903, he really began his progressive journey. Standing up to white supremacy, speaking for women’s rights, and being a proponent of Pan-Africanism are what occupied the middle and later parts of his life. He even helped to found the NationalRead MoreAnalysis Of Paul Loeb s Soul Of A Citizen1687 Words   |  7 Pagesis doing the entire community a favor as well. The analysis included in this paper will allow a reader to fathom what it means to bring change about, to get one’s voice heard, and to stan d up for one’s beliefs, hopes and desires. This paper will be proceeded in a manner that not only summarizes the key ideas presented in Soul of Citizen, but also a connection to past events, along with present events and incidents. Paul Loeb is the author of Soul of a Citizen: Living With Conviction in ChallengingRead MoreDu Bois The Souls Of Black Folk Essay1884 Words   |  8 PagesW.E.B. Du Bois’ The Souls of Black Folk, published in 1903, encompasses the post-slavery era struggle of the integration of African Americans into a predominantly white society. Du Bois, a prominent figure in forming movements that worked towards ending this obvious segregation between whites and blacks during his time, writes to his audience through a collection of essays regarding the meaning of being both American and black, and the struggles African Americans faced in order to survive in a post-slaveryRead MoreA Color Problem in a Post Racial Nation Essay1637 Words   |  7 PagesIt appears that the color of your skin whether it be black, white, brown, red, or yellow doesn’t matter in America anymore. One might assume that this statement is a plausible one, given the fact that we have a male â€Å"African Amer ican† president, and America is now considered to be a â€Å"Post-Racial Nation† (Rush Limbaugh, 2010), where skin color is no longer an inhibiting factor. The truth of the matter is that race has most certainly played a significant factor in America’s history since the earlyRead More Rock n Roll 20th Century Culture Essay1465 Words   |  6 Pagesspirit† (Star 3). Through the medium of the blues, African-Americans expressed a resilience of spirit which refused to be crippled by either poverty or racism. It is through music that the energies and dexterities of black American life are sounded and expressed (39). For the black culture in this country, the music of Basie or Ellington expressed a â€Å"wideawake, forward-tending† rhythm that one can not only dance to but live by (Star 39). nbsp;nbsp;nbsp;nbsp;nbsp;Although he later denied thatRead MoreNot Without Laughter Study Guide9912 Words   |  40 Pageshttp://www.bookrags.com/studyguide-not-without-laughter/ Copyright Information  ©2000-2012 BookRags, Inc. ALL RIGHTS RESERVED. The following sections of this BookRags Literature Study Guide is offprint from Gales For Students Series: Presenting Analysis, Context, and Criticism on Commonly Studied Works: Introduction, Author Biography, Plot Summary, Characters, Themes, Style, Historical Context, Critical Overview, Criticism and Critical Essays, Media Adaptations, Topics for Further Study, Compare

Grievance Redress Mechanism in Government Free Essays

string(158) " and take decisions or review decisions already taken, in consultation with Secretary/HOD even in those areas which do not fall within his/her domain/charge\." GRIEVANCE REDRESS MECHANISM IN GOVERNMENT GRIEVANCE REDRESS 1. 1Â  Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. We will write a custom essay sample on Grievance Redress Mechanism in Government or any similar topic only for you Order Now In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. I. (A) STRUCTURE OF GRIEVANCE REDRESS MACHINERY AT APEX LEVEL The grievances of public are received at various points in the Government of India . There are primarily two designated nodal agencies in the Central Government handling these grievances. These agencies are:- (i)Â  Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievances Pensions (ii)Â  Directorate of Public Grievances, Cabinet Secretariat Department of Administrative Reforms Public Grievances 2. 1Â  Department of Administrative Reforms Public Grievances is the nodal agency in respect of policy initiatives on public grievances redress mechanism and citizen centric initiatives. The role of Department of Administrative Reforms and Public Grievances consists primarily to undertake such citizen-centric initiatives in the fields of administration reforms and public grievances in the Government so as to enable the Government machinery to deliver quality public services to the citizen in a hassle-free manner and eliminate the causes of grievance. 2. 2Â  The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. The Department ‘takes up’ about 1000 grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal. This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency. 2. 3Â  On the basis of the grievances received, Department identifies the problem areas in Government which are complaint-prone. These problem areas are then subjected to studies and remedial measures are suggested to the Department/Organisation concerned. Directorate of Public Grievances (DPG) . 1Â  Based on the review of the public grievances redress machinery in Government of India carried out in 1987, the Directorate of Public Grievances was set up in the Cabinet Secretariat with effect from 01. 04. 88. This Directorate was set up initially to look into individual complaints pertaining to four Central Government Departments which were more prone to public complaints. Subsequently, more Departments having larger public interface were added to its purview and presently this Directorate is handling grievances pertaining to 16 Central Government Organisations. . 2Â  The Directorate was envisaged as an appellate body investigating grievances selectively and particularly those where the complainant had failed to get redress at the hands of internal machinery and the hierarchical authorities. Unlike the Department of ARPG, Directorate of Public Grievances has been empowered to call for the files and officers for discussion to see that grievance handling has been done in a fair, objective and just manner. Wherever the Directorate is satisfied that the grievance has not been dealt in such a manner, it makes suitable recommendations for consideration and adoption by the concerned Ministry/Department which are required to be implemented within a period of one month. 3. 3Â  The empowered and enlightened citizenry of today is far more demanding and the government, therefore, has to develop, evolve and enable itself to meet the evolving demands of the society that it has to serve. The society oday is impatient with the old system of governance which is not coming up to its expectations. To them, a government employee is perceived as insensitive, aloof, corrupt and overall the administrative system as autocratic, opaque and with no work culture 3. 4Â  This requires a paradigm shift in governance to a system where the citizen is in the center and he is consulted at various stages of formulation and implementation of public policy. To achieve this objective, India needs a public service whic h is capable, innovative and forward looking. The traditional role of civil service which was of administrator, service provider and controller of development activities has to make way for the new roles of facilitator and regulator so as to create best environment and conditions in the country for building a nation of excellence. 3. 5Â  Department of Administrative Reforms Public Grievances is the nodal agency in Government of India for formulation and implementation of such policies and strategic initiatives so as to enable and equip the government machinery to meet the challenges involved in achieving this objective. . 6Â  Department of Administrative Reforms and Public Grievances is the driving engine of reforms in administration and governance. The Department proposes to introduce and lead Change to establish a public service of quality, efficiency, integrity and effectiveness and modernize the public service. It is the nodal agency in government for facilitating administrative improvements and reengineering of processes across the government. Citizen’s Charter initiative, Public Grievance Policy, Quality Management in Government, e-Governance, Review of Administrative Laws etc. Documentation and Dissemination of Best Practices, Organisation Methods, Information Facilitation Counters, Civil Services Reforms are some of the areas under the ambit of Department of Administrative Reforms Public Grievances. 3. 7Â  Following are the necessary conditions for successful implementation of any reforms agenda: –Â  Political mandate –Â  Committed and strong executive –Â  Willingness and capability to take on vested interests in the system II. (A) PUBLIC GRIEVANCE REDRESS MECHANISM IN CENTRAL GOVERNMENT MINISTRIES/ DEPARTMENTS/ ORGANISATIONS 4. Â  The Public Grievance Redress Mechanism functions in Government of India on a decentralized basis. The Central Government Ministries/Departments, their attached and subordinate offices and the autonomous bodies dealing with substantive functions as per Allocations of Business Rules, 1961 have their respective grievance redress machinery. An officer of the level of Joint Secretary is required to be de signated as Director of Grievances of the Ministry/Department/Organisation. The role and functions of Directors of Grievances are given in Department of Administrative Reforms and Public Grievances O. M. no. 1/PLCY/PG-88(7) dated 01. 03. 1988. This inter alia empowers the Directors of Grievances to call for files/reports and take decisions or review decisions already taken, in consultation with Secretary/HOD even in those areas which do not fall within his/her domain/charge. You read "Grievance Redress Mechanism in Government" in category "Essay examples" 4. 2Â  The functioning of Public Grievance Redress Machineries in various Ministries/Departments/Organisations is regularly reviewed by a Standing Committee of Secretaries under the Chairmanship of Cabinet Secretary with Additional Secretary Department of Administrative Reforms and Public Grievances as member-secretary. . 3Â  With a view to ensure prompt and effective redress to the grievances, a number of instructions have been issued by Department of ARPG from time to time which, inter alia include:- (a)Â  Observe every Wednesday as a meetingless day in the Central Secretariat Offices when all the officers above a specified level should be available their desks from 1000hrs. to 1300hrs. to receive and hear public grievances. Field level offices having contact with the public have also to declare one day in the week as a meetingless day. b)Â  Designate a Joint Secretary level officer as Director of Grievances including in autonomous bodies and public sector undertakings. (c)Â  Deal with every grievance in a fair, objective and just manner and issue reasoned speaking reply for every grievance rejected. (d)Â  Analyse public grievances received to help identification of the problem areas in which modifications of policies and procedures could be undertaken with a view to making the delivery of services easier and more expeditious. e)Â  Issue booklets/pamphlets about the schemes/services available to the public indicating the procedure and manner in which these can be availed and the right authority to be contacted for service as also the grievance redress authority. (f)Â  Pick up grievances appearing in newspaper columns which relate to them and take remedial action on them in a time bound manner. Issue rejoinders to newspapers after investigation in cases which are found to be baseless and/or damaging to the image of the Organisation. g)Â  Strengthen the machinery for redress of public grievance through, strictly observing meetingless day, displaying name designation, room number, telephone number etc. of Director of Grievances at the reception and other convenient places, placing locked complaint box at reception. (h)Â  Set up Staff Grievance Redress Machinery and designate a Staff Grievance Officer. (i)Â  Include the public grievances work and receipt/disposal statistics relating to redress of public grievances in the Annual Action Plan and Annual Administrative Report of the Ministries/Departments. j)Â  Fix time limits for disposal of work relating to public grievances and staff grievances and strictly adhere to them. (k)Â  Acknowledge each grievance petition within thr ee days of receipt, indicating the name, designation and telephone number of the official who is processing the case. The time frame in which a reply will be sent should also be indicated. (l)Â  Constitute Lok Adalats/Staff Adalats, if not already constituted, and hold them every quarter for quicker disposal of public as well as staff grievances and pensioners’ grievances. m)Â  Constitute a Social Audit Panel or such other machinery, if not already constituted, for examining areas of public interface with a view to recommending essential changes in procedures to make the organization more people-friendly. (n)Â  Establish a single window system at points of public contact, wherever possible to facilitate disposal of applications. (o)Â  Indicating telephone/fax number of the officer whose signature over a communication regarding the decision/reply is to issue to the petitioner. p)Â  Monitoring of grievances in organisations under Ministries/Departments on a monthly basis. (q)Â  Publicising the grievance redress mechanism through the print and electronic media. (r)Â  Review of receipt and disposal of grievances by Secretaries of Ministries/Departments in the weekly meetings taken by them. (B) TYPES OF PUBLIC GRIEVANCES 5. 1Â  An analysis of grievances received in Department of Administrative Reforms Public Grievances and Directorate of Public Grievances has revealed that the majority of grievances related to inordinate delay in aking decisions, extending from several months to several years and refusal/inability to make speaking replies/disclose basic information to the petitioners to enable them to examine whether their cases have been correctly decided. It is observed that, had the concerned organizations expeditiously and appropriately dealt with the grievances in the first instance, the complainants would not have approached Department of Administrative Reforms Public Grievances/Directorate of Public Grievances. (C) SYSTEMIC PROBLEM AREAS 6. Â  There are rules, regulations, instructions which are archaic and aimed at shifting the work towards citizens. Slackness in administration, low morale of the services, inherent inertia, absence of incentives, lack of proper authority and accountability are the delay-breeders and the delay is the major factor that generates the grievances. These factors need to be tackled properly through systematic changes. Prevention is better than cure. On these lines, the best method to redress a grievance is not to allow the grievance to arise at the first instance. Even the redress of a grievance, that arose on account of delay, is also delayed as is revealed by the analysis of grievances according to which on a average six months are taken to redress a grievance. 6. 2Â  Many a times Departments/Organisations are found to avoid taking appropriate decisions by resorting to rejection without application of mind, not taking appropriate interest in functioning of subsidiary offices/linked autonomous organizations, and emphasize on disposal and not on the quality disposal. Decisions taken earlier are reiterated without subjecting the cases of independent examination. There is an inertia to review decisions taken by down-the-line functionaries. In many cases Departments/Organisations justify the delay and continue with their inability to take decisions by putting the onus on another agency or on the petitioner. Many a times, the actual cause of grievance lay in internal inefficiency of the system and failure to identify simple systemic solutions. It is also observed that the time norms set by Departments for providing services were not being adhered to in many cases. . 3Â  There is no doubt that grievances continue to arise because of a high systemic tolerance for delay, poor work quality and non-accountability in every day performance of functions. Failure to review archaic, redundant and incongruous rules, policies and procedures and to initiate simple, workable systemic changes is another cause for grievance generation. However, Departments and Orga nisations, which work with policies and procedures on a day-to-day basis, do not appear to have developed the ability to continually look ‘within’ and identify deficiencies. All these factors have ensured that grievances, once arisen, many a time do not get resolved in ‘normal’ course and need intervention at the highest administrative level. 6. 4Â  Slackness in efficient functioning of ‘Directors of Grievances’ is identified as one of the prime cause for continuing delay in redress of grievances. Poor work quality, non-accountability in everyday performance of functions and failure to systemically review policies/procedures and suggest systemic changes are other important causes. In most Ministries, Departments and Organisations, the mechanism of Director of Grievances is not functioning as per the mandate prescribed. (D) Focus Areas 7. 1Â  In this context, it is the need of the time that the Government should review its pledge of providing hassle-free public services to the citizens by focusing on systemic changes to minimize the grievances in Government domain. In order to achieve this objective in a focused manner, it is necessary to evolve a multi-pronged strategy to be implemented in a time-bound and effective manner. Keeping in view the various factors involved in grievance redress issue, following areas need focused attention : 7. 2 Performance Review – Foreseeing areas of dissatisfaction (a)Â  To review processes, functions etc. in the organization and to cast them pro-actively in a manner that would foresee areas of dissatisfaction, identify activities where transparency, equity, prudence and propriety are compromised, interventions that can help achieve better outcomes, improve satisfaction of internal and external stakeholders. b)Â  An annual review of laws, rules, regulations, instructions and procedures be carried out with a view to simplify the procedure making the administration more transparent, accountable and citizen-friendly. Information Technology should be employed in re-engineering of governmental processes in order to improve efficiency and effectiveness and ensuring transparency and accountability. 7. 3 Identification of Grievance Prone Areas and Analysis (a)Â  Identif y areas susceptible to corruption and/or grievance generation and conduct work audit of such areas. In addition, consider external/social audit in areas of very high public interface, with the aim of identifying wrong doers and improving processes and systems. Involve NGOs in the exercise. (b)Â  Analyse the nature and causes of grievances with the aim of identifying systemic deficiencies in laws, rules, regulations, policies, instructions, work practices and procedures, and effecting systemic changes to remove/correct these deficiencies. The Directors of Grievances be the nodal officers for such purpose. The analysis should be conducted in the month of April every year and studies of identified grievance prone areas be undertaken. Recommendations made in the studies should be implemented by December of that year so as to bring systemic changes and remove the Causes of grievances. (c)Â  Fix responsibility in each and every case of delay, default or dereliction in performance of every day duties on failure to deliver services, and take disciplinary action to avoid recurrence. This will send a clear signal that in the event of failure to perform duties or deal appropriately with grievances within the time frame norms prescribed, a real possibility of having responsibility fixed on one’s shoulder exists. Consider the feasibility of prescribing specific penalty clauses in such cases. 7. 4 Citizen’s Charter Formulation and effective implementation of Citizen’s Charters, which should, inter-alia, include disclosure of time norms for providing various services to the citizens/clients and details of all levels of grievance redress machinery that may be approached. 7. 5 Information Facilitation Counters (IFC) Setting up and effective operationalisation of IFC’s civic society may be involved in the functioning of IFCs to make them citizen- friendly and effective. 7. 6 On Line Registration of Grievances Make ‘Public Grievance Redress and Monitoring System’ (PGRAMS) software, operational with every Director of Grievances. This shall enable the Director of Grievances to immediately place the details of grievances received in a database (efficient ‘dak’ management) as well as record the fact whether he intends to monitor its progress, identify the section/division where it is being sent, etc. , generate the time taken in dealing with the grievance, enable review of pending grievances in the organisation or across the organisations, generate acknowledgements to complainants, conduct analysis etc. The system should also have the facility of on-line registration of grievances by the citizens and access to information on the status of his/her grievances. 7. 7 Prompt and Effective Redress of Grievances (a)Â  ll grievances should be necessarily acknowledged, with an interim reply within 3 days of receipt and redressed within 3 months of receipt in the Organisation. The same time limit should apply even if co-ordination with subsidiary offices or another Department/Organisation is involved. In such instances special efforts, to be suo moto disclosed when reports are called, should be made. b)Â  No grievance is to be rejected without having been independently examined. At a minimum, this means that an officer superior, to the one who delayed taking the original decision or took the original decision that is cause for grievance, should actually examine the case as well as the reply, intended to be sent to the grievance holder. (c)Â  Make the ‘Director of Grievances’ e ffective through the following inter-related steps: (i)Â  Secretaries/Organisational Heads ensuring that Directors of Grievances are fully ‘empowered’ in accordance with instructions to perform their role. ii)Â  All grievance representations received in the Department/Organisation, either by mail, fax, e-mail to be invariably routed through Director of Grievances before they go to concerned sections/divisions. At this stage, Office of the Director of Grievances shall go through the representations and come to a prima-facie view regarding the gravity of the matter involved and decide whether it shall monitor the case or allow down-the-line functionaries to independently deal with it. Directors of Grievances should monitor and follow up at least 3 to 5 percent of grievances received to enable them to assess the efficacy of grievance redress mechanism. (iii)Â  Fix responsibility in each case of delay, default and dereliction of duty, identified by Director of Grievances, and take appropriate action against concerned personnel. In addition, consider feasibility of prescribing specific penalty clauses for such failures. 7. 8 Review and Monitoring of Grievance Redress Mechanism Ensure meaningful review of the performance of grievance redress machinery of the Ministry/Organisation as well as that of attached/ subordinate organization by Secretary/ Head of the Department on a monthly basis. Review should also cover action against defaulters. III. ROLE OF REGULATORS, OMBUDSMAN AND LIKE BODIES 8. 1Â  An explosive issue today in context of public grievance redress is the pace and phasing of the movement towards open markets after the gradual abandonment of centralized planning model. The Government is today withdrawing from various service sectors traditionally monopolosized by it and private enterprise is moving in. This may lead to a scenario where the Government monopolies are replaced by even more vicious private monopolies or cartels in the absence of adequate regulation, enforcement and recourse to grievance redress. 8. 2Â  This has significant implications for the role of Government. The Government can not just abandon the interests of citizens to be taken care of by the market forces in areas of service delivery covered by the private sector. In the open market scenario, it is often the major stakeholders and players which define the cost, quality and mechanism etc. of service delivery. 8. 3Â  The Government therefore needs to put in place appropriate mechanisms in the regulatory authorities, ombudsmen and like bodies in such sectors so that the concerns of individual citizens are also accorded equal importance and weightage and are appropriately and effectively addressed. They should safeguard the interests of the common citizens and ensure that the grievances of the citizens are attended to promptly and effectively. How to cite Grievance Redress Mechanism in Government, Essay examples

Technology Marketing Research in Business - Myassignmenthelp.Com

Question: Discuss About The TechnologyOn Marketing Research In Business? Answer: Introduction Marketing research style has been changed drastically in last few decades. In the early 80s, marketing research used to be done by visiting to customers homes. Sales agents in those days had used basic phones to interact with the target customers. However, the system of marketing research and the maintenance of database have drastically changed over the last few years. This has happened because of various factors of which technology has played its major role in bringing advancement in the style of market research. Of all such technologies, various social media platforms, ERP and CRM are the most popular (Babin and Zikmund 2015). Social media platforms have redefined the marketing research strategies, which the different firms have used to their perfection to take benefits of the opportunities (De Vries, Gensler and Leeflang 2012). However, some technologies are very costlier, which makes this unaffordable for Small and Medium sized companies across the globe. The main purpose of this assignment is to encourage the ResMarket Pty for purchasing the technology, which is preventing them from getting competitive advantage in the market. Traditional market research style The traditional market research style was limited only to visiting to the customers house, calling them from basic phones, advertising on newspapers etc. It was very difficult in those days to maintain the database of customers as sales agents had no such technology, which could securely store all the data. Searching the valuable data of customers during such times was a time consuming for the sales agents (Laurent, Lilien and Pras 2012). Importance of technology in marketing research Technology has redefined the marketing research in nowadays. The growing use of various social media platforms such as Twitter, Facebook, YouTube, LinkedIn etc. have made things comparatively easier for the marketing personnel (Khang, Ki and Ye 2012). They can now understand the market competition and the current market trend for a particular and a target market segment with just a use of various mentioned social media platforms. This helps them reduce error in identifying the potential customers. This has also enabled different firms across the globe to maintain a database of their interacted customers. This is very useful in preparing the future strategies to enhance the sales performance of a firm (Sigala, Christou and Gretzel 2012). Apart from social media platforms, different technologies are also there that helps a lot while conducting a marketing research. Such technologies are CRM, ERP etc. However, these software are very expensive, which is why these software are not feasib le to the budget capacity of a firm. The use of technology in tracking the sales performance has made things very handful for the sales team because they can now automate various tasks related to sales such as contact management and sales forecast (Liu, Liu and Xu 2013). Few types of technologies used in contemporary research Some technologies are in huge demand for maintaining the database by the sales department. These technologies are ERP and CRM. However, these technologies are extremely expensive and not feasible to many smaller firms. These technologies are best suited to multinational or reputed companies. ERP is such software that has solutions to many requirements of firms. It can provide solutions to various requirements such as CRM, e-Commerce, Sales, Human Resource, Accounting etc. It is very much feasible to such organisations those which can invest much on purchasing such software. CRM software has enhanced the marketing research capabilities of marketing team. Apart from ERP, various other software offer CRM service such as Salesforce, Insightly, Zoho CRM and HubSpot (Bloom et al. 2014). Suggested technology for ResMarket Pty Salesforce would be the highly recommended software for the ResMarket Pty Company. This is expensive as well; however, it is also available in affordable prices. The cheaper version of Salesforce is suitable to smaller firms. This is recommended for the chosen company because it offers a robust solution for various sales and marketing related activities. This is indeed very important for conducting an efficient and time saving research on the market. It has various features such as lead generation, sales forecasting, contact management, workflow computerization. Lead generation would help the company in prioritising the leads based on previous interactions. This would communicate the potentiality of customers, which is very important to know because companies prioritise thins for their potential clients. Contact management is another very important application of the Salesforce software, which would help to manage different contacts of clients. This is very important to serve the bes t services to the premium clients of the company. Sales forecasting is probably one of the most influencing use of the Salesforce, which lets the sales team know the future potentiality of the company. The previous track of sales would help to make a sales forecast, which is useful while introducing a new product in the market. Workflow computerisation is another asset, which indicates an automated workflow. This is indeed very important while planning a marketing research work. This helps to guide the process, which is needed to follow while conducting a marketing research (Goodey 2015). Conclusion ResMarket Pty Company should invest a little amount in purchasing the recommended Salesforce software, which is designed for smaller companies. This would enhance their competitiveness in the market. They are research firms that conduct market research. They have also identified the potentialities of different technologies and social media platforms for enhancing the competitiveness of the firm. However, they have not so far considered the implementation of technologies, which could have bettered their existing searching capabilities. The learner has suggested the use of Salesforce of smaller firm version. The suggestion was made because Salesforce has varied components in it, which is necessary to conduct marketing research activities and to reduce its error. Salesforce makes forecasting of sales, which is very handful in planning the sales plan for future product. Apart from sales forecasting, the suggested technology would also establish a robust coordination between the sales tea m and the firm. The stored data in the Salesforce would help the company get more information that is explicit in their future marketing research. References Babin, B.J. and Zikmund, W.G., 2015.Exploring marketing research. Cengage Learning. Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology management and communication technology on firm organization.Management Science,60(12), pp.2859-2885. De Vries, L., Gensler, S. and Leeflang, P.S., 2012. Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing.Journal of interactive marketing,26(2), pp.83-91. Goodey, P., 2015.Salesforce CRMThe Definitive Admin Handbook. Packt Publishing Ltd. Khang, H., Ki, E.J. and Ye, L., 2012. Social media research in advertising, communication, marketing, and public relations, 19972010.Journalism Mass Communication Quarterly,89(2), pp.279-298. Laurent, G., Lilien, G.L. and Pras, B. eds., 2012.Research traditions inAccounting (Vol. 5). Springer Science Business Media. Liu, A.Z., Liu, H. and Xu, S.X., 2013. How do competitive environments moderate CRM value?.Decision Support Systems,56, pp.462-473. Sigala, M., Christou, E. and Gretzel, U. eds., 2012.Social media in travel, tourism and hospitality: Theory, practice and cases. Ashgate Publishing, Ltd..